Specifications include, but are not limited to: Responsibilities of Certified Assister Partners include: 1. Conduct outreach, awareness and enrollment activities about the Exchange and the full range of health insurance coverage options. 2. Maintain expertise in eligibility, enrollment and program specifications. 3. Provide information and services in a fair, accurate and impartial manner. 4. Facilitate a consumer’s selection of a Qualified Health Plan (QHP). 5. Provide assistance to consumers applying for premium subsidies and cost-sharing. 6. Provide information to help consumers understand how to use their insurance benefits and access the health care system. This includes follow-up services and ongoing support to help people understand how to report changes and retain coverage over time. 7. Provide all information and services in a manner that is culturally and linguistically appropriate and ensures accessibility for individuals with disabilities. 8. Enter all consumer information related to application and enrollment through the NMHIX eligibility and enrollment platform, following security standards established by NMHIX.
