Specifications include, but are not limited to: Doña Ana County (County) is soliciting competitive sealed proposals for Outpatient Behavioral Health Care Services; Proposed services shall address Outpatient Behavioral Health Care for people who are under or uninsured. The proposed services provided under the contracts resulting from this RFP will be limited to residents of Doña Ana County that qualify for the County’s Healthcare Assistance Program (indigent), or demonstrate financial hardship, participate in jail diversion programs, and have no other coverage for services. The potential Contractor(s) must be able to accommodate the bilingual/monolingual population of the County through staffing, written materials, and marketing efforts. 1. Service Area and Target Population: The proposal must describe the service area and how the Offeror will connect with the target population. This should include working with the Law Enforcement Assisted Diversion, Assisted Outpatient Treatment, and other county jail and hospital diversion programs. 2. Organizational Capacity and Experience: The proposal must clearly describe the ability to perform the services and the Offeror’s expertise with similar work. The description must include staff capacity, specialized experience, cultural competency, and other resources that can be used to leverage effective delivery of care and education. If sub-contracting all of the information below must be submitted for each subcontractor. Items to address in detail include but are not limited to the following: a. Administrative capacity including education and experience of key personnel in leadership, eligibility, and customer service positions. b. Healthcare capacity including education, licensing, and experience of key provider and educator positions. c. Experience of staff to effectively communicate and interact with individuals within the target population. Culturally competent bi-lingual Spanish-speaking providers, staff, and materials. d. Proposed strategy for developing and maintaining cultural competence standards. e. Years of experience in providing these services. 3. Community Collaboration: The proposal must describe collaborative efforts to decrease duplication, ensure comprehensive care, address social determinants of health and improve the effectiveness of the safety-net care system. The proposal must address how the Offeror will integrate healthcare services with social services that contribute to healthier living conditions and overall wellness. Include examples of agreements or letters of collaboration addressing gaps in safety-net care systems and streamlined services for patient-centered county-wide delivery systems.
