Specifications include, but are not limited to: • Support o Provide ongoing support on site, via phone, and/or email to agencies in the DeKalb CoC. o Troubleshoot user HMIS issues to resolve or escalate the issue. • Assist with project management o Provide feedback to the CoC on system functionality and user HMIS challenges. o Assist with updating HMIS policies, procedures, and forms • Assist CoC personnel in monitoring agencies o Monitor HMIS use to ensure full agency participation and compliance o Monitor agency adherence to Continuum of Care and GA HMIS operating policies and procedures o Communicate with agencies regarding issues of noncompliance o Monitor agency data quality and prepare a report for submission to agencies o Provide technical assistance to agencies based on data quality issues • Problem Resolution o Communicate Coe and HMIS Lead data requirements and policies to HMIS users o Provide data quality support and training to HMIS users on site, via email, via phone, or via meeting presentations o on site as appropriate o Provide on-site data quality assessment of agencies o Troubleshoot data quality issues to reach resolution • Assist in the planning and implementation of HMIS user group meetings. • Reporting and Data Analysis o Assist with preparation of data for the LSA -Annual Homeless Assessment o Report (AHAR), including review of AHAR data before submission o Assist with preparation of data for CoC and Coordinated Entry Annual Progress Reports (APRs) based on HMIS data o Assist with preparation and monitoring of the ESG CAPER report o Assist with preparation of data reports on outcomes and performance measures o Assist with ad-hoc reporting o Assist with merging data from HMIS and other databases for analysis and monitoring • Coordinated Entry (CE) o Development of tools and process for DeKalb CE implementation o Working with Ecovia (HMIS Developer) with programming to implement the DeKalb CE required HMIS implementation
