Specifications include, but are not limited to: The University of Southern Mississippi seeks a Service Management integrated application to include the following functionalities and requirements: Work Order Management Problem Management Change Management Configuration Management Release Management Knowledge Management Service Level Management Self Service Service Catalog Mobile Major objectives: Utilize one centralized system to create, manage and monitor all work orders within the iTech Department. Provide automation and support. Convert existing seven (7) years of historical data from current system. Utilize existing web-based, self-service & user-friendly knowledge support system. Continue to monitor team performance, identifying and resolving problems, preparing and completing action plans, and implementing process improvement and quality assurance methods. Utilize existing documented workflow progress through a variety of reporting tools and predelivered, customizable and real-time reports reflecting the full functionality of the system. The reporting tools must maintain contact with all units of iTech in order to facilitate high level of customer service. Support LDAP or Microsoft Active Directory authentication. Support application accessibility to all university campus locations. This includes Hattiesburg, as well as our Gulf Coast campuses at Long Beach and Ocean Springs. Support the platform/environment necessary to run the software. Support a task list/timeline required for implementation of hardware/software/workflow. Support concurrent user licenses with an unlimited number of self-service access licenses to submit/manage work orders. Supply customer and technical support by providing a detailed customer support model and the type of support available. Supply training sessions and training documentation for both end user and administration of the system.