Specifications include, but are not limited to: 2.1. Maintenance Management Program: A successful provider must provide satisfactory service, repair and maintenance in a timely and cost-efficient manner through an Equipment Maintenance Program (EMP) for a diverse selection of equipment, including, but not limited to, equipment used for office, mail, communications, security, research/laboratory, medical/hospital, mechanical, and facilities management purposes. 2.1.1.In order to provide bidders with as much existing information as possible on state laboratory and testing equipment maintained under existing maintenance contracts, Exhibit A reflects test equipment currently covered, this is not an all-inclusive list. 2.2. State Agency Analysis: At the request of the using agency, the contractor must perform an analysis of the state agency’s current inventory of equipment and maintenance costs to determine coverage needs, availability and feasibility. The state agency shall develop a specific work plan with specific requirements to be achieved by the analysis including the timeframe for completion. 2.2.1. Upon completion of the analysis, it shall be the state agency’s option to determine the equipment to be covered under the equipment maintenance management program. 2.3. Implementation/Transition: The contractor must assist the state agency in coordinating implementation of the program and transition of equipment from current equipment maintenance agreements/contracts the state agencies may currently be utilizing. 2.4. Service Delivery Process: The contractor shall be responsible for the entire service delivery process, from dispatch to the service provider, management of the program, invoicing processing and payment by the contractor to its service providers.
