Specifications include, but are not limited to: a. Assign a Contractor Account Representative to work directly with the MDE assigned representative; b. Designate a contact person available twenty-four (24) hours daily for communication with the MDE, if required; c. Fulfill MDE requests for guard(s) within twenty-four (24) hours of request; d. Maintain a sufficient pool of qualified guards large enough that if, for any reason, the scheduled guard does not report for duty or must be replaced, the security company can provide a replacement guard within two (2) hours after notification; e. Replace, at no additional expense to the MDE, any guard not performing satisfactorily within two (2) hours; f. Ensure that the guard(s) are always in complete uniform and well-groomed; g. Provide all materials, serviceable firearms, ammunition, nightsticks, serviceable flashlights, rain gear, uniforms which are clean, in good repair, easily recognizable and identify the guard as an employee of the Contractor, and any other miscellaneous equipment which may be needed; h. Provide the required number of qualified, competent, well-trained, drug-free, and appropriately dressed security guards to perform the duties required during the shifts required, five days a week (Monday-Friday); i. Ensure that the contract security guard reports to work at the time and place specified by the MDE; j. Abide by all ordinances and laws pertaining to the MDE’s operation and secure all required licenses, permits, certifications, trainings, background investigations, fingerprint checks, and drug tests; k. Ensure that all guards fully comply with the policies and procedures of the MDE to which they are assigned, the applicable standards, Joint Commission standards, and all applicable regulations as now existing or as may be modified; l. Ensure that guard(s) do not engage in personal activities (such as, but not limited to texting, personal phone calls, reading magazines, etc.) while on the job, and that such guards comply with the Agency’s restrictions regarding visitation with friends, family members, or acquaintances while on the job; m. Ensure that guards do not vacate their posts during or at the end of their shift unless relieved by appropriate duty personnel, and arrange for replacement personnel for shift changes, breaks and for unanticipated events (i.e. illness, family emergency, etc.); n. Ensure that no security guard or supervisor works more than twelve (12) hours including any and all breaks, in a twenty-four (24) hour period; the Agency, in an emergency situation, can waive this requirement when the circumstances are beyond the control of the Contractor