Specifications include, but are not limited to: The WRD is seeking proposals for a vendor to provide a customer-facing web-based application, a utilityfacing web-based analytics dashboard, and the ability to send a range of automatic digital alerts and notifications. The proposed portal must be able to receive and display the WRD’s consumption data, which is reported at an hourly rate of usage for AMI customers and monthly for AMR customers as well as monthly customer bills. The Vendor will provide a secure interface to present the customer with consumption information in months, days, and hours (as applicable based on their AMI or AMR status); leak detection assistance (AMI only); service interruption notification; and water efficiency options. The portal, at a minimum, would also support a single sign-in link to MuniciPAY option (current platform) or other online payment service, other links to leak detection videos, and the WRD website. The WRD will be able to send service interruption notifications, view customer pages for support, and view analytics. The preferred customer portal offering would be a SaaS hosted solution with stated SLA metrics for uptime availability and support. It is understood that some of the items in the Scope of Work are only available for AMI customers and that there will be less functionality for AMR customers.
