Specifications include, but are not limited to: 1) Management and services for 8 physical servers, 23 virtual servers, and a Nimble SAN. 2) Management and services for 150 laptops. 3) 24 x 7 service with a 4-hour response time. 4) 24 x 7 server monitoring with automated alerts and notifications. 5) Manage, monitor, and troubleshoot LAN and WAN, including wireless WAN links. 6) Manage and monitor Cisco routers, Meraki firewalls, SonicWall NSA devices, including configuration changes and diagnostics. 7) Provide proactive server maintenance and monitoring to include predictive failure, updating, and performance optimization. 8) Provide cloud-based spam filtering for 150 mailboxes. 9) Provide centrally managed, business class Antivirus/Security for 150 endpoints. 10) Provide network/DNS level security and content filtering software/service for up to 150 endpoints. 11) Server-based security services including at least DNS and Network level antivirus/antimalware and content filtering/reporting for 150 endpoints. 12) Manage and troubleshoot backups and management software. 13) Provide secure, local presence (Reno/Sparks area) remote backup storage for up to 2TB of data. 14) Provide support for Windows Server 2012R2-2022, SQL Server 2008-2022, Forefront TMG, Exchange 2013-2019. 15) Provide support for Windows 7, 10, and 11. 16) Provide support for Office 2010-2021 and Microsoft 365. 17) Manage Windows DFS, redirected folders and Group Policy. 18) Manage Microsoft WSUS setup and updates. 19) Provide assigned account manager. 20) Provide onsite, phone support, and remote support for servers and desktops. 21) Provide server and network support for industry software applications, including Emphasys Elite, Yardi, and Laserfiche. 22) Provide website hosting services. 23) Provide user training as needed. 24) Create and update computer network documentation. 25) Vendor must be a Microsoft Certified Partner. Support staff must have demonstrated experience working with Microsoft, Cisco, and HP systems.