All correspondence must be made through the Vendor Portal. Specifications include, but are not limited to: 1. The Board’s current Call Center Services contract ends on June 30, 2023, with no options to renew; therefore, the intent is to have a new solution in place by June 1, 2023. 2. The Board will consider web-based cloud solutions and/or hosted contact centers as a service (CCaaS) solutions. 3. The Board desires to use softphones for Call Center agents and managers 4. The Board is NOT replacing the District-wide Mitel/Clearspan telephony and/or voicemail solutions under this RFP - this RFP is for Call Center Services only. 5. The Board is transitioning its District-wide telephony solution from a PRI-based transport model to a SIP-based transport model; therefore, any proposed Call Center solution must be SIP and PRI compatible to integrate with the Board’s non-Call Center voice solutions. 6. The Board’s primary voicemail systems are Clearspan and NuPoint. Any new Call Center solution must integrate into these voicemail environments. 7. The Board utilizes five-digit dialing between Board sites. 8. The Solution must provide scalability for locations and/or agents. 9. The Solution must have 24 x 7 x 365/366 accessibility. 10. The Solution must provide 24 x 7 x 365 toll-free and/or web-based Technical and Customer Service Support. 11. The Solution must provide all current features and functionality with desired enhanced capabilities outlined in this document.