Specifications include, but are not limited to: The University System of New Hampshire (hereafter referred to as Owner) representing Plymouth State University, (hereafter referred to as Owner Representative), is requesting bids for storage services for students. The cost of this service will be paid by the students, not the campuses. The services that are awarded as part of this event may be utilized by all USNH campuses which includes the University of New Hampshire and Keene State College. 2.1.1. It is the Owner’s preference for the awarded Firm to provide the following facilitation of services to students that sign up and pay for storage services. 2.1.1.1. Mail storage material, such as boxes and labels, to first year and transfer student’s homes. 2.1.1.2. Provide storage material for students to pick up on campus. 2.1.1.2.1. Retrieve items from student’s space on campus and move to storage facility for the summer months. 2.1.1.3. Deliver the boxes that were stored to the student’s campus housing at the beginning of the school year or beginning of the school term. 2.1.2. Provide the Firm’s privacy notice for student’s information, including but not limited to, home, email, phone, and payment data. 2.1.3. Provide customer service, including phone, email, and/or online chat. 2.1.4. Provide the Firm’s resolution plan for lost or damaged item while in the Firm’s possession. 2.1.5. Provide a service team to work with Owner representative in an ongoing, responsive manner t
