Specifications include, but are not limited to: All lenders will be expected to adhere to the following minimum standards in order to be considered for inclusion in the list of loan products and lenders: 1. Resolution of loan certification, disbursement, and servicing issues within 24 Business hours 2. Superior customer service to our students and families 3. Dedicated customer service representative(s) as well as a toll free priority service telephone number to serve borrowers and Financial Aid staff at UMS 4. Commitment to honor benefits and loan terms that are described in lender responses to the RFQ for the entirety of the 2023-2024 and 2024-2025 processing years (July 1, 2023 to June 30, 2024 and July 1, 2024 to June 30, 2025). Academic years 2023/2024-2024/2025 5. Reporting of key operational and financial metrics, including but not limited to, loan volumes and approval rates on a quarterly basis 6. Online certification and ability to disburse loan funds via EFT
