Specifications include, but are not limited to: Report Description: Monthly Completed Assessments Report: This report shall contain detailed membership data from all completed assessments during the reporting period. Must include Region and type of assessment Report Format: Excel Report Due Date: Monthly, on the tenth (10th) business day following the reporting period. Report Description: Grievance Report: This report shall contain detailed data from all grievances initiated with the Contractor during the reporting period by assessment type, including the number, time to resolve and disposition/actions by the Contractor. Report Format: Excel Report Due Date: Quarterly, by the 27th of July, October, January and April. Report Description: Timeliness Report: This report shall contain detailed information detailing delivery timeliness of assessments by assessment type and including the amount of time between request of services and delivery of services by region. Report Format: Word/PDF Report Due Date: Quarterly, by the 27th of July, October, January and April. Report Description: Assessment Backlog Report: This report shall contain detailed information for assessments that have not been completed but are due for annual review including total assessments in progress, total backlog, Contractor responsibility, member responsibility and DAG responsibility. Report Format: Word/PDF Report Due Date: Every Wednesday prior to Weekly Check-In meeting. Report Description: Customer Service Report: This report must summarize the number of customer service calls including calls received, percentage of calls answered within thirty (30) seconds, total talk time, average talk time, average time on hold, average time to answer, time taken to return calls and abandoned calls. Calls should be separated by type, by program, and general calls. Report Format: Excel Report Due Date: Monthly, on the tenth (10th) business day following the reporting period. Report Description: HR Assessor Report: This report must detail each assessor completing assessments along with their current education, certification and training information. Report Format: Excel Report Due Date: Monthly, on the tenth (10th) business day following the reporting period. Report Description: Attestation Report: The report must include an attestation from the Contractor verifying that all assessors have been reviewed against the IDHW identified debarment and exclusion websites. The report must be signed and dated by the Contractor's Compliance Officer. Report Format: Excel Report Due Date: Monthly, on the tenth (10th) business day following the reporting period. Report Description: SSAE SOC II Report: This report must focus on controls relevant to the security, availability, processing integrity, confidentiality and privacy of the Contractor's system. This report must ensure that the data is kept private and secure while stored within the Contractor's possession and while in transit. This information must be available at any time for access by IDHW. Report Format: Word/PDF Report Due Date: Annually, by the 27th day following the completion of the contract year. YES Reports Report Description: YES Monthly Program Report: This report shall contain a review of Contract Performance Metrics related to the YES Program. The report must contain details on the Implementation Plan, Process for Determining Class Membership, QA activities, Complaints received during the month, Average time from parent initiating contact to performing the assessment, Certification and Training, Data Management and Summary and Goals. Report Format: Word Report Due Date: Monthly, on the tenth (10th) business day following the reporting period. Report Description: YES Daily Completed Assessments Report: This report shall contain detailed membership data from daily completed assessments during a 2 to 3 day period during the week. Report Format: Excel Report Due Date: Every 2 to 3 days. Report Description: YES Monthly Annual Assessments Refusal Report: This report shall contain detailed membership data from all refused annual assessments during the reporting period. Report Format: Excel Report Due Date: Monthly, on the tenth (10th) business day following the reporting period.
