Specifications include, but are not limited to: Through this Request for Proposal (RFP) the Cannabis Control Board (CCB) (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide software implementation and support services. The State is interested in obtaining bids to meet the following high-level business need(s): • Ability to track and monitor appeals process • Implementation of case management functionality to support the enforcement of regulatory cannabis policies and other business functions • Implementation of functionality to support the medical cannabis program and its historical data • Augmenting existing Salesforce infrastructure o NOTE: The current solution is built out on Salesforce with integrations into NIC and NCS. The state of Vermont would like to continue to build out the solution on Salesforce with document management (preferring OnBase). MuleSoft is the state’s preferred integration tool and should be used when integration is needed. This Contract identifies the tasks required by each party to implement and support the Solution through the following major activities: development of project management planning documentation; requirements collection and validation, Solution design, data migration, configuration, integration and testing; deployment and training; operations, support, and maintenance services;