Specifications include, but are not limited to: Based on the desire to have a more modular, interoperable solution, DMS has developed a comprehensive approach for replacing the Department’s current MMIS over the next several years. DMS has identified the following goals for the Managed Care Program: - A customer service-centric environment that gives State users, the State’s agents, members, providers, and citizens easy access to healthcare services and information using multiple devices and channels. - A solution that includes a scalable product with robust functionality and that is easily configurable - A solution that offers software versions that are continuously enhanced by periodic releases and offers DMS alternatives for configuring the baseline software. - An environment that embraces innovation and change, allowing for better services while maintaining good stewardship of State and Federal resources. - A partnership that co-manages risks through collaboration between contracted healthcare and technology experts and State Medicaid experts. - A solution that meets all federal, state and Arkansas DHS Privacy and Security requirements.
