Specifications include, but are not limited to: The State of Maine is seeking proposals for the operation of the Statewide Peer Support Line Services. Provide Statewide Peer Support Line Services via the Peer Support Line twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year (24/7/365). Provide Statewide Peer Support Line Services to Callers who are experiencing issues related to mental illness and/or a co-occurring Substance Use Disorders (SUDs), emotional distress, or trauma. Ensure consumers of behavioral health services, community providers, and the public are aware of Statewide Peer Support Line Services and how to access the Peer Support Line, as needed, including but not limited to: On-going engagement with Crisis services providers to provide education to them regarding Statewide Peer Support Line Services; Presentations to Peer Centers and behavioral health service agencies; and Outreach efforts to engage traditionally difficult to reach individuals. Telephone System Requirements Maintain telephone equipment and services necessary to support the operation of the Peer Support Line call center, including but not limited to: A system call manager; When Peer Support Line Specialists are not available Callers should be prompted: To be placed in queue until a Peer Support Line Specialist is available; or To leave a message.
