Specifications include, but are not limited to: RISLA is soliciting proposals from qualified bidders to provide a UCaaS and CCaaS solution, migration, and setup services. The winning bidder will be responsible for all discovery, planning, configuration, migration, and testing of all requirements within this RFP. Cutover and ports are to be completed during weekend hours with an engineer(s) on-site on the first day of service. All bids shall include a one-year warranty on any hardware or software if applicable. The vendor must provide RISLA with complete documentation for the system design, administrative procedures, user guides, and implementation. The vendor must also provide both user and Administrative training to RISLA staff. Training should be designed to provide RISLA administrators with the ability to offer complete support for the system. The cost of training must be included as part of the submitted bid. Potential bids shall include all the following: □ One vendor for all of the following items: - Hosted PBX (UCaaS) - Call Center as a Service (CCaaS) - Call Recording Software □ Service Level Agreement of 99.999% uptime □ 24x7 Support with 4 weeks of expedited go live support □ Geo-redundant data centers □ Live date before April 1 □ One-year contract with years 2 and 3 not to exceed +5% □ Test environment available to RISLA before go live
