Specifications include, but are not limited to: The Broker will serve the Indiana Medicaid Fee-for-Service populations and provide medically necessary transportation for any eligible Member (and Escort, if required) who has no other means of transportation available to any Medicaid-reimbursable service, including but not limited to receiving treatment, medical evaluation, obtaining medical equipment, and Covered Pharmacy Trips. The Broker shall establish a positive and collaborative working relationship with other State contractors associated with the Indiana Health Coverage Programs (IHCP), i.e., the Managed Care Entities (MCEs), the fiscal agent, the eligibility broker, and any monitoring contractor. The Broker must coordinate with these contractors when necessary. The Broker must manage all aspects of transportation provided under the FFS NEMT program. The Broker must administer the program, ensure provision of NEMT to eligible Members, establish a network of qualified Transportation Providers, operate a call center for Members, verify Member eligibility, approve and arrange for NEMT, provide reimbursement to the NEMT providers, establish provider record keeping requirements and track and report NEMT utilization. Services are to be provided throughout the State for all eligible FFS Medicaid members and include but are not limited to: specialized motor vehicles, common vehicles, public transit, fixed route including bus and train, personal mileage reimbursement, companion program mileage, taxi/livery, wheelchair accessible taxi/livery, invalid coach, ground and air ambulance, commercial air, group or shared rides, and volunteers. Proposals are encouraged to include alternative methods of increasing member access to Medicaid services apart from providing transportation.
