Specifications include, but are not limited to: The New Hampshire Department of Education (NHED) through the Governance Unit is soliciting competitive sealed proposals from qualified Vendors to serve as hearing officers. Appointment of hearing officers is a statutory requirement of administrative agencies. In the role of Alternative Dispute Resolution Officer (e.g. Mediator and Neutral Officer) the contractor shall: 1. Upon assignment of a case by the Governance Unit, conduct proceedings as mandated by statute and set forth in the Hearing Officers’ Guide to Administrative Process. 2. Maintain accurate file management system for all Alternative Dispute Resolution proceedings as directed by the Governance Unit and detailed in Hearing Officers’ Guide to Administrative Process. 3. Maintain secure computer and telephone communications. Utilize a state issued email account for Alternative Dispute Resolution purposes. 4. Ensure all Alternative Dispute Resolution procedures are held within statutory deadlines unless Alternative Dispute Resolution Officer allows continuances for specific extensions of time. Any such extension must be documented immediately by the Alternative Dispute Resolution Officer. 5. Ensure timely responses to all inquiries of the parties. 6. Provide a written agreement and/or non-agreement by end date listed on initial scheduling notice, or, in the case of a continuance granted, by the new end date established by parties and Alternative Dispute Officer, to the Governance Unit.
