Specifications include, but are not limited to: Provide a fully comprehensive and automated emergency medical services billing system. This system shall include technical and administrative support as well as statistical reporting for the City’s Ambulance/Emergency Medical Services (EMS). Scope of Work This section outlines the minimum contract requirements for ambulance billing, collection, financial reporting, and analytical services. The City desires to pursue a partnership to build an optimal revenue cycle. The minimal requirements are listed here, however, the City is open to alternatives to meet the requirements that may or may not be described below. a. Billing i. The Vendor will commence billing the patient care reports with the start-up date established by the Vendor and the City. ii. The Vendor will receive on a weekly basis the electronic billing data and other related billing information by way of an encrypted FTP file or batch filing process. The Vendor will be responsible for providing the appropriate software that will be compatible to interface with Emergency Reporting and ESO ePCR. iii. Process claims within 5 business days of receipt of ePCR information. iv. The Vendor will be responsible for reviewing each Patient Contact Report (PCR) for content and accuracy for billing purposes. The Vendor will be responsible for contacting the designated City employee to correct any discrepancies. v. Records and histories for services processed by the Vendor shall be available and accessible by authorized City staff through online access to the Vendor’s billing system. vi. The Vendor must have access to and will utilize insurance coverage databases to provide billing information when not collected by the Fire/EMS Crews. vii. All client complaints concerning service rendered will be referred to the designated individual within the City and tracked in a ticketing system provided by the Vendor. b. Invoicing i. All invoicing must be in accordance with the correct rates established by the city. ii. All invoicing must be in accordance with the guidelines and procedures established by the Vendor and the City. iii. All invoicing must be in accordance with all applicable laws and regulations including those from Medicare and Medicaid services (CMS) iv. All invoices shall also be billed in compliance with the Fair Debt Collection Practices Act. v. Electronic filing is the required method of filing primary Medicare, Medicaid, and commercial insurance claims. Electronic filing is the preferred method of filing to all other guarantors, if applicable. Otherwise, paper invoices may be issued directly to appropriate patient guarantors. vi. The Vendor shall pre-screen all claims to confirm compliance with guarantors’ guidelines. (i.e. physician certification statements, assignment of benefit signature forms, medical necessity documentation) vii. The Vendor shall verify insurance eligibility utilizing available resources and commercial databases prior to the submission of any patient claim for reimbursement. viii. The expectation of the City is that the initial invoices will be processed within five (5) business days of the approval by City employees for billing.