Specifications include, but are not limited to: This work is anticipated to include, but is not necessarily limited to the following: 3.1.a Installation, maintenance, and administration of the town’s future or existing endpoint infrastructure listed in Attachment Item #1 (Servers, desktops, laptops, specialty Mobile Data Units (MDTs), networked printers, and on-site back-up devices) for the town’s main buildings and vehicles 3.1.b Installation, administration, and maintenance of associated endpoint technology such as peripherals (monitors, scanners, external hard drives, keyboards, speakers, mouse, et cetera) or miscellaneous items like uninterruptable power units. 3.1.c Installation, maintenance, and administration of hardware and software related to LAN and WAN infrastructure and cabling, including but not limited to wired and wireless routers, switches, modems, and firewalls over copper and fiber optic lines. 3.1.d Installation, maintenance, and administration of additional software and their associated upgrades and patches including but not limited to • Server and workstation antivirus software. • Server backup software • Microsoft Office products of various versions* • Departmental application software designed to facilitate internal administrative work or delivering public services* *Likely to entail installing minor third-party applications and coordinating with third party service providers for systems utilized by Police, Fire, Assessing, Finance, and Tax Collection/Town Clerk on updates and special network privileges 3.1.e Provision of general or emergency desktop or server IT support offsite during normal business hours and outside of normal hours on an emergency basis. • Town Hall and public works departments generally work on a 6:30AM – 7:00PM basis depending on the day or department in question • Ambulance, Police, and Fire services operate on a 24/hour a day basis and timely emergency queries of importance to public safety are theoretically possible, though traditionally quite uncommon
