Specifications include, but are not limited to: As a recipient of Transit Administration Funding, RIPTA is required to monitor service to confirm that service is being delivered in a manner consistent with ADA requirements. The Authority is also looking to utilize the selected firm to spot check miscellaneous issues as they arise such as fare products not be accepted. The specific areas that must be monitored include, but are not limited to: A. Fixed routes stop and route announcement identification B. Equivalency between fixed route and demand responsive service C. On-time pickup performance on the complementary paratransit service program D. Denials and missed trips on the complementary paratransit service program E. Trip length on the complementary paratransit service program F. Telephones system performance on the complementary paratransit service program G. Timeliness of ADA paratransit eligibility determinations H. Accuracy of no-show and missed trip coding I. Complaint processing J. Fare product/payment acceptance; VII. PROGRAM POLICIES In carrying out the transit monitoring program, it is the responsibility of the contractor to: A. Achieve reliability and accuracy in collecting and recording all route and stop announcement monitoring data B. Provide RIPTA with a draft of a monitoring form C. Provide to RIPTA management ADA compliance rate data monthly
