Specifications include, but are not limited to: 1. The EMS and Fire Billing Services Provider shall be able to bill for both EMS and Fire billing. A) EMS Billing is to include but not limited to 911 transported patients, Advance Life Support Intercepts, and Advanced Life Support treated and release.(See Appendix A) B) Fire Billing is to include but not limited to auto accidents, structure fires, vehicle fires, hazardous material incidents, and other incidents that require our services. Attached is a copy of the resolution authorizing fire billing (See Appendix B). 2. The EMS and Fire Billing Services Provider will provide the City of Fremont with an all-inclusive rate for performing the services. This rate/s shall be listed as a percentage based on the amount of money collected less refunds and credits and/or a monthly flat rate. 3. The rate proposed shall cover all costs including, but not limited to, telephone and postage expenses, office supplies, any other overhead expenses or administrative support. 4. Any administrative or support work to include, but not limited to, software and training on the use of the software for both the City staff and the proposer’s staff shall be considered the responsibility of the proposer. 5. The EMS and Fire Billing Services Provider will prepare and submit accurate and complete EMS insurance claims electronically (preferred) or manually, to include but not limited to Medicare, Medicaid, and any other applicable carriers including both commercial and private insurances. Claims submitted with complete and accurate information will be filed with third party entities within two (2) days of receipt from the City of Fremont. 6. The EMS and Fire Billing Services Provider will prepare and submit accurate and complete Fire insurance claims electronically (preferred) or manually, to include but not limited to, auto insurance, home owners, commercial building, and any other applicable carriers including both commercial and private insurances. Claims submitted with complete and accurate information will be filed with third party entities within two (2) days of receipt from the City of Fremont. a) If the insurance policy does not cover emergency response, a denial letter shall be submitted to the EMS/ Fire Billing Provider. 7. Verification and Missing Information Follow-Up: The EMS and Fire Billing Services Provider will provide all labor, materials and equipment for verification of the downloaded transport information, patient information, and fire information. The EMS/Fire Billing Services Provider will gather missing patient and fire information by, but not limited to, gathering electronic patient information from the hospital, search the billing service provider's billing data base; contacting the medical facility, interfacing with insurance provider's data systems, or by direct patient, family member or responsible party contact. When contact is made with the appropriate party, the EMS/Fire Billing Services Provider will verify and correct all patient information. To the extent permitted under HIPAA and other laws, the EMS/Fire Billing Services Provider shall not unduly withhold information from Service's designated representatives when such information is needed to complete the billing process. 8. Prepare and mail invoices to patients responsible for co-pays and/or deductibles, private pay, and uninsured patients.