Specifications include, but are not limited to: The State Fiscal Accountability Authority (SFAA), Division of Procurement Services (DPS), Office of State Procurement (OSP) on behalf of the South Carolina Department of Motor Vehicles (SCDMV) is soliciting proposals from qualified Offerors who can provide a hosted, comprehensive, Software as a Service (SaaS) solution designed to meet the needs, business practices, security requirements, and reporting requirements for an Enterprise Service Management (ESM) System. The system must contain the components that meet the needs of the SCDMV policies, directives, and standards. The system should be aligned with the latest Information Technology Infrastructure Library (ITIL) processes.