Specifications include, but are not limited to: The comprehensive vendor management system will include the following required deliverables: • Three manuals to execute the management system (administration, vendors and VRNH staff/rehabilitation technicians/counselors) • Policy drafts if any areas require an addition or change to current agency policy • Procedure drafts for any areas requiring an addition or change to a current agency procedure • Forms to accompany any deliverables for vendors or staff • Checklists to accompany any procedures for administration, vendors, or staff • Identify and document the background check procedure for vendors • Presentation of options to manage all the vendors inside or outside of the bureau’s case management system • Develop metrics for performance for all vendors, particularly Community Rehabilitation Programs that would be shared as a “report card” with participants and VRNH Counselors
