Specifications include, but are not limited to: • The vendor must comply with the following: • The Systems, as described herein, must be serviced by a single Systems Integrator. • The Systems Integrator must be certified for ISO 270001 and 9001. Provide certification letter with the bid response. • The Systems Integrator must have the applicable State of RI licenses. Provide copy of licenses with the bid response. • The vendor must be certified by each manufacturer • Provide 24-hour, 7-days per week installation, service and repair to Alarm Systems, Camera Systems, Alarm Notification Systems, Electronic Gates, Paging/Intercom Systems (Rauland Telecenter U System, TCU or other manufacturer), all Electronic Door Controls (existing & new), Touchscreen Controls, Bedroom Call-for-Assist, Lighting & Water Controls (Montgomery Technology, Inc - MTI system), Nurse Call System, Duress Panic Systems (Bosch Security Escort System) and all Security Devices maintained at designated State facilities to include the Capitol Hill and Pastore Campus Mesh Networks, the Security Network and associated firewalls and network switches. • Service, repairs, and request of additional Security Equipment originating from tenant agencies shall be reviewed by DCAMM. All invoices and Service Technician Reports will be signed by the DCAMM facility management representative and/or the DCAMM Security Specialist or his/her designee where service work is performed. • Vendor on site response will be performed within two (2) hours of initial call for emergency requests. On site response, will be performed within thirty-six (3 6) hours of initial request for non-emergencies.
