Please note: This is a Sole Source Notification. Specifications include, but are not limited to: THE WEST VIRGINIA PURCHASING DIVISION HAS BEEN REQUESTED TO APPROVE A DIRECT AWARD FOR MAINTENANCE AND SUPPORT EXCLUSIVELY PROVIDED TO THE WV CARES SYSTEM. PURSUANT TO WV CODE 5A-3-10C, THE PURCHASING DIVISION IS ATTEMPTING TO DETERMINE WHETHER THE COMMODITY OR SERVICE IS A DIRECT AWARD PROCUREMENT. Technical Support and Enhancements - 600 hours to be utilized throughout a 12 month period of time at the rate of 50 hours per month. -Scheduled status meetings -Responding to questions issued via email or phone -Problem resolution -Review of release notes/new functionality each month -Development of fixes or new functionality as requested -Other technical tasks as directed by WV CARES -Monthly reports to be included with invoices.
