Specifications include, but are not limited to: The Provider awarded this contract must be able to provide telecounseling and/or telemedical services by telephone, text, video conferencing, and chat formats in a 24/7/365 timeframe to all enrolled students with a valid NMIMT student ID. Counseling services must be conducted by master’s prepared counselors, with access to advanced support from Licensed Professional Clinical Counselors (LPCC) and psychiatrists. Specialized training on crisis intervention and counseling remotely must be certified by the Provider. A diverse counseling team, reflecting our racially and socio-economically diverse group of students must be available. Counselors with experience supporting veterans, neurodiverse, students with disabilities and older students should specify their availability. The place of performance should be within the United States. All providers shall be duly licensed as may be required pursuant to New Mexico law as may be amended from time to time. 15.2.2 Provider should provide crisis-intervention services in a hotline format available by telephone or text. Emergent situations should be reported within 24 hours to designated NMIMT employees. The ability to schedule non-emergent counseling sessions via telephone or tele-conference should be available to all enrolled students. The offering of group sessions, workshops, and supervised peer-to-peer programs is encouraged. Tech support should be readily accessible to users. 15.2.3 The service needs to provide high quality, short-term counseling and medical services as well as emergent referral services to all students 24/7/365 (e.g. Complete TeleHealthcare). There are a limited number of qualified counselors employed by NMIMT and none are easily available after hours. With guidance from NMIMT, the Provider will work with local providers, community groups, healthcare and emergency response organizations to create a seamless referral network for the various mental and mental health needs of our students. Access to quality mental and medical healthcare will allow our students to get support sooner, mitigate compounding impacts from stress and anxiety, and avoid long-term complications from lack of treatment that will allow for better personal and academic outcomes.
