Specifications include, but are not limited to: Contractor will receive inbound calls from individuals seeking ACCESSNebraska services; vendor will provide updates of the status of service requests processing and assistance in the completion of change requests and application(s). Bidders will provide per call costs, training per hour per person cost and the cost for start-up expenses. Printing and postage costs for mailings to individuals will be reimbursed monthly by DHHS with no additional markup. DHHS will supply pre-printed envelopes. Bidder will provide a cost for start-up expenses incurred prior to beginning to provide inbound call services. Contractor will provide outreach services for individuals seeking ACCESSNebraska services; vendor will provide outbound calling and back-office processing services to assist in the completion of application(s). Outreach will include but not limited to tasks such as scheduling appointments for interviews and processing returned mail. Back-office processing is work the Contractor would be assigned to support some aspect of ACCESSNebraska. The work includes but not limited to tasks like data entry, data lookup, document indexing or document scanning. One example of back-office processing would be handling returned mail, looking up new addresses in online tools, and updating the address of record in the designated system. Assignment of this work will be done through the ACCESSNebraska web-based system, lists or other electronic means. Bidders will provide per outreach activity costs and the cost for start-up expenses. Printing and postage costs for any mailings will be reimbursed monthly by DHHS With no additional markup. DHHS will supply pre-printed envelopes. Bidder will provide a cost for start-up expenses incurred prior to beginning to provide services. The call center and remote workers shall all be located within the United States.
