Specifications include, but are not limited to: The City of Essex Junction is soliciting proposals from qualified service providers for Information Technology (IT) support services. IT is a critical component of the organization and is used daily by every employee, contractor, partner, and end-user to provide services to our clients. The qualified service provider will utilize a managed service provider approach to enable Essex Junction to significantly limit the footprint of on-site IT infrastructure, enhance IT effectiveness and quality of services, minimize its support cost, and maximize return on investment in IT. The outsourcing strategy has been designed to secure a broad and reliable range of services from either one or multiple service providers prepared to take the defined responsibilities for the tuning, reliability, and integration of Essex Junction’s information systems. The prospective service provider may provide in-house cloud services or act as in-house with cloud service providers. A key deliverable for this work is a high-level, scalable IT infrastructure with excellent customer service.
