Specifications include, but are not limited to: The Department of Administration, Division of Motor Vehicles (DMV), is soliciting proposals for a quantity of twenty self-contained Americans with Disabilities Act (ADA) compliant cloud-based customer service queue management systems. Offerors must be able to supply state-of-the-art technology that streamlines the management of customers while they wait in DMV lobbies for service. The system must provide: • Customer check-in from either the internet, phone, or DMV lobby; • Customer check-in for multiple product types; • Estimated wait times in lobby and on website; • Agnostic software/hardware for various cell phone types; • Web accessibility; • Check-in display for customers to type in their name when they arrive at a DMV lobby; • Multi-day appointments, not just same day appointments, with ability to check in for multiple appointments on the same day; • Ability to assign skill-based DMV products based on a state employees’ authorization in the system; • Ability for office manages to set parameters for the appointments by location; • Ability for customers to check-in via website, phone, or at DMV location; • Ability for customers to receive cell phone wait time updates; • Ability for the DMV to display current wait times; • Ability to prioritize a customer out of turn if directed by management; and • Multiple ways of display including application (app) based and website based. Each system must include: • ADA compliant touch screen computer system; • ADA compliant kiosk/podium; • Ticket printer incorporated into the kiosk system; • Stand-alone Queue Management System software that must integrate with the DMV website; and • Ink and paper for machine startup.
