Specifications include, but are not limited to: 4.1.1 Information Technology Requirements (Data Flow) MARS will continue to be the platform for order management, route planning and invoicing the permittees. While operating within the current facility, the Offeror can utilize the existing Warehouse Management System (WMS) capability within MARS or provide a robust WMS capable of integration with the MARS and Bastian systems. If Offeror intends to provide a WMS (to replace the MARS WMS functions), they will be responsible for the interface programming, the performance of the interface, and the cost of interfacing to MARS and Bastian Systems. When moving to the new facility, the Offeror will be responsible for providing a robust WMS capable of integration with MARS and any new material handling equipment (MHE) warehouse controls system (WCS). Offeror needs to define requirements for connectivity within the existing warehouse for computers, printers and all peripherals that will be implemented for systems intended to operate warehouse. This includes internet connectivity and network connectivity requirements. If the Offeror intends to provide a WMS, the Offeror’s WMS must have the following capability: 4.1.1.1 Interfaces with the MARS for route planning and invoicing. 4.1.1.2 In the current facility, integrate with the automated sortation system (Bastian Solutions conveyor controls system) for label printing. 4.1.1.3 Maintains near-real time inventory visibility from receipt of goods to shipment of goods from the MS ABC Division warehouse and tracks out of stocks, and under/overstocks. 4.1.1.4 Has the ability to track length of time product has been in the Distribution Center and flag once it has reached a specific amount of days 4.1.1.5 Contains System Access/Security protocols to comply with MS ABC Information Technology policies and procedures. 4.1.1.6 Provides systems/procedures to ensure data integrity and recovery. Data should be backed-up nightly in the event of data loss, data corruption, etc. Built in system/data redundancy should also be provided in the event of a catastrophic event to limit downtime to no greater than 24 hours. If system is down for greater than a 24-hour period, vendor will be out of compliance with contract. 4.1.1.7 Ability to transmit completed order and route information to MS ABC, licensees and delivery partners. 4.1.2 Order Fulfillment Requirements The Operator must be responsible for the following order fulfillment requirements: 4.1.2.1 Inventory Management Prompt receiving and put away of inbound shipments (within same shift) – approximately 81,000 cases per average week in FY2022 growing to approximately 98,000 cases per average week in FY2027, and peak weeks that are approximately 25%- 30% higher than average week volumes. • Bar coded reserve and picking locations • Cycle counting on a fixed schedule • Inventory adjustments • Annual audit • Process all store returns on a timely basis, returning to inventory or processing as damage. 4.1.2.2 Order Processing • Pick orders, ensuring that all case picks and special-order picks are completed for each order – approximately 85,000 cases per average week in FY2022 growing to approximately 103,000 cases per average week in FY2027, and peak weeks that are approximately 25%-30% higher than average week volumes. • Label each case with pick label which contains the pick location, description barcode, route number and delivery stop number – approximately 140-150 loads per average week with 700-800 stops. • Load all outbound order cases onto delivery trailers and ensure all routes are complete and loaded in reverse stop sequence. • Stabilize and secure all outbound loads • Process orders within a one-day window (orders are placed one day, picked that night and delivered the following day) 4.1.3 Administrative Requirements The Operator must be responsible for the following warehousing administrative management requirements: 4.1.3.1 Warehouse Associate Management • Recruiting, qualification and hiring of warehouse associates and administration • Orientation and training - Associates utilized in the operation must be trained in MS ABC processes and procedures 4.1.3.2 Warehouse Facility Management • Maintain a clean and dry facility. • Adequately secure the facility to prevent pilferage, theft, break-in or damage. • Provide security 24-hours per day, seven days per week. • Offeror must indicate whether they intend to continue using the material handling equipment (MHE) systems conveyor and automated sortation system currently in place in the MS ABC warehouse OR if not, what alternative MHE systems and methods will be implemented to accomplish the requirements. • Provide the required lift truck equipment and mobile equipment for warehouse operations. 4.1.3.3 Reporting - Performance Metrics Reporting The contracted warehouse operator (“operator”) will be measured by key performance indicators (“KPIs”) for service, cost, and exceptions. On a weekly basis, the supplier will supply MS ABC with results from the prior week. Recommended KPIs include: • Cost metric – provide cost metrics - cost/case, cost/order, etc. • Productivity metric – receiving rate per hour, pick rate per hour measured against established goals and mis-picks. • Inventory Count Accuracy by Location on a weekly basis – performed utilizing cycle counts, • Fill rate for licensee orders measured against an established metric: • % of orders that are shipped complete, with no item exceptions. • % of deliveries that are shipped with no exceptions. • Warehouse exceptions • Shortages measured by cases short on a delivery. • Overages measured by cases over on a delivery. • Breakage/Damage measured by product value in dollars. Note: Operator will be required to reimburse MS ABC Division for breakage/damage within the Warehouse Operations. On a monthly basis, the operator will meet with the MS ABC Division to review the performance metrics listed above, the results, and have a general discussion of the operation. The monthly review should be utilized for a general evaluation of the operator performance, issue resolution and vetting of improvement opportunities. At each montlhy review, there will be discussions of the KPIs listed above, with improvement plans for performance below acceptable levels and recognition noted for exceeding requirements.