All correspondence must be made through the Vendor Portal. Specifications include, but are not limited to: This solicitation is to establish a Service Contract to provide Medical & Surgical Equipment Repair as specified for the Louisiana Department of Health; C1000 TOUCH THERMAL CYCLER CHASSIS BRAND: BIO-RAD MODEL: C1000 TOUCH THERMAL CYCLER CHASSIS SERIAL # CT013682 ****REQUIRES BIO-RAD CERTIFIED TECHNICIAN**** 1 Yr Full Mail In Service Plan. Mail-In Repairs Made Offsite By A Manufacturer Certified Technician. Unlimited Repair Inclusive Of Shipping, Parts And Labor. Includes Thermal Cycler And Reaction Module. Pm Not Included. Toll-Free technical Support and Remote Assistance during Standard Business Hours; Monday through Friday 8:30 a.m. through 5:30 p.m. Central Time Excluding Designated Holidays