Specifications include, but are not limited to: 1. To construct a process/asset map that documents how the behavioral health care in Vermont’s Northeast Kingdom currently is accessed and working. This will also document the key decision or constraint points that providers experience in navigating treatment plans while capturing the array of services available to residents in our area. 2. To construct a journey map or actor map to help demonstrate people’s experiences accessing services. 3. To use the process/asset map to develop recommendations for aspirational change, particularly related to crisis intercept points, and to articulate measures to help determine the impact of future changes. 4. To recommend a coordinated screening / referral / intake process that would move our community towards more coordinated and harmonized referral process with coordinated data collection.
