Specifications include, but are not limited to: 1. Location of Relay Center Mandatory. Each bidder will identify the location(s) of its relay center(s). 2. Hours of Relay Operations Mandatory. The relay location must be operational with full service 24 hours per day, 7 days per week including holidays on a continuous basis. 3. Call Processing Mandatory. The relay location(s) must be capable of handling all types of intrastate and interstate calls. It may be important to note, that Rhode Island is a one-lata state and does not have inter-lata, intrastate telephone traffic within the state. 4. Compliance with FCC Order 20-105 Mandatory. Explain how the proposal is in compliance with FCC Order 20-105 released August 5, 2020. 5. Directory Assistance (DA) Service Mandatory. Bidder shall provide callers with access to local and long distance directory assistance. Relay users should be able to ask the relay operator to dial directory assistance to make the request of local or long-distance telephone number(s). Local directory assistance should be billed to the relay users at the same rate that would be billed by the incumbent local telephone company directly servicing the Rhode Island end user. Long distance directory assistance should be billed at the long-distance carrier’s rate or at the rate of the carrier used for the long distance directory assistance call. The bidder shall briefly describe how this service will be provided and billed to the end users
