Specifications include, but are not limited to: NNDIT is seeking proposals for a support services engagement for the operational management of the VxRail environment and Palo Alto firewalls as well as the SolarWinds monitoring and management platform that will be utilized directly in the monitoring, management, and maintenance of these critical platforms located in the NNDIT datacenter. 1. Maintenance and tasks requirements services include but are not limited to: Assist with Moves/Adds/Changes involving the above critical platforms and enterprise applications currently running on these platforms such as enterprise security, compliance, directory services, and enterprise messaging services. Review trouble ticket resolution process and help streamline the flow for improved responsiveness to our customers. Review, revise and streamline the large Dell VxRail infrastructure from the standpoints of high availability and redundancy, failover, functionality, performance, and ease of maintenance and management. Implement an orderly shut-down and orderly start-up process such that all services are automatically restored in the correct sequence. Review, revise and streamline the critical Palo Alto firewall infrastructure from the standpoints of high availability and redundancy, failover, functionality, performance, and ease of maintenance and management. o Periodically review and clean up firewall rules, remove unused or non-working rules and ports and mitigate vulnerabilities. Limit access to MAC addresses over open ports as and if necessary, as decided by NNDIT. o Document rules and open ports, reasons for their existence, and the impacted users or customers. Review, revise and streamline the SolarWinds monitoring and management system (currently owned and implemented) in order to utilize this powerful tool to maximize NNDIT’s operational capacity. Review, revise and streamline the current design of Microsoft Active Directory and Microsoft Exchange to improve performance and serviceability in a multi-agency/multi-tenant environment