Specifications include, but are not limited to: Gather input and obtain information and cost estimates in proceeding with proposals to create and maintain a customer loyalty and Second Chance Program for the Vermont Lottery. The RFI has these key objectives: • Provide prospective respondents with information regarding the business need, and, • Solicit respondent information to assist the State in determining if identified requirements can be met in a cost effective manner. • Solicit respondent information to assist the State in determining if identified requirements can be met by available software/hardware COTS (Commercial off the Shelf) alternatives. • Demonstrate a Proof of Concept for a second chance/loyalty program.