Specifications include, but are not limited to: case management software system to streamline its complaint processing. NERC strives to improve the delivery of services to customers in handling their discrimination complaints relating to race, color, national origin, religion, creed, sex, sexual orientation, age (over 40), disability, and gender identity or expression in employment, housing and places of public accommodation. The agency is seeking a hosted or cloud-based solution that solves the business and technical problems described throughout the RFP. The system must satisfy business and system requirements outlined in the RFP. The awarded vendor will provide NERC a solution that is configurable and streamlines and improves the overall delivery of services to customers through the lifecycle of the complaint. Additional project objectives are: To reduce manual effort when processing NERC transactions; Improve customer self-service features; Improve data accuracy and availability; Enhance business rule integrity and maintainability; Greater reporting flexibility; And improved automated interfaces.
