Specifications include, but are not limited to: • Create a website for our customers which results in ICE (Incredible Customer Experiences); • Replace the current website with one that is user friendly, mobile friendly, has quick load times, utilizing current technologies (AI, CL, Bots,etc) with excellent search capability • Replace the functionality of the AccessWichita (Access.Wichita.gov) knowledge base and work order solution as an integrated part of the solution.; • A solution that provides streamlined workflows for all content creators and editors.; • A solution that seamlessly embeds or incorporates external web application use.; • Enhance operational effectiveness by making more timely, accurate and complete information available to citizens, the Mayor, City Council, City Manager, and other City personnel.; • Increase productivity and uniformity of function while eliminating redundancy and unnecessary tasks.; • Proposed solution will organize content at a high-level by stakeholder view.; • Support solution with regular releases/upgrades and service desk support within an annual maintenance and support agreement.; • A product solution with zero or minimal modifications rather than a custom developed solution or extensive product customization.; • The City will consider a hosted solution or a self-hosted solution. Either approach shall include a contingency solution in case of internet connection disruption.; • Detailed breakdown of all costs required for the successful implementation and ongoing operation of the proposed solution.; • PCI Compliance: The Proposer must provide certification of compliance with all current Payment Card Industry (PCI) standards.; • The proposed solution must adhere to and comply with all PCI Data Security and Payment Application Data security standards (PCI DSS and PA-DSS respectively) and PIN Transaction Security (PTS) including following of all technical guidelines for Stored Payment Card Data, PCI Data Storage, and protecting Stored Payment Card Data.; • The proposed solution must be able to accept Credit/Debit Card Payments using Web API / Web Service, hosted bill payments.; • The proposed solution must be able to establish recurring payments for credit cards, debit cards, and ACH.; • The proposed solution must provide an expanded choice of payment options for each City department to select payment processing options for types of credit cards accepted, payment channel (Web, IVR, OBO, etc.), web payment integration (API, pass-through, hosted, etc.), and convenience Fees (percentage-based or flat fee).; • The proposed solution must be able to authorize credit/debit card transactions real-time.; • The proposed solution must be able to validate ABA routing and transit numbers for ACH payments real time.; • The proposed solution must be able to provide payment data files (lockbox) that includes user defined data.; • The proposed solution must be able to transmit payments details to the bank.