Specifications include, but are not limited to: KU seeks a new contact center software solution to be fully implemented by December 2022. KU has 125 concurrent agents, 400 users, and 25 total contact centers. Each call center serves unique needs and stakeholder populations, requiring flexibility of the selected product and appropriate planning for go-live during implementation. This project requires vendor engagement for planning, execution, monitoring, and closing phases. Given the number of contact centers, agents, and users this project will require stakeholder communications and dependency planning. Testing criteria and scheduling, knowledge articles/documentation, and technical support are to be available during and after the formal project concludes, as noted in agreement(s). Initial implementation is to integrate with Skype, with a transition to Teams within six to 12 months. Depending on the technical details of the selected vendor, this could translate to two phases, the initial for Skype and the second for Teams. Successful implantation for both Skype and Teams will result in all call centers operating in full.