Specifications include, but are not limited to: 1. The awarded Bidder will be required to provide all materials needed for all trainings. This includes: a. Registration, ; b. Courseware, ; c. Training software, ; d. Tools, ; e. Reference materials, and ; f. Post training surveys.; 2. The Department requires the awarded Bidder to make materials, courseware, training software, student login, and reference materials available to students in a timely manner. ; a. On-site: Courseware must arrive 2-3 business days prior to on-site training date.; b. Awarded Bidder’s Training Facility: Courseware must be provided to students at the start of a course.; c. Virtual: Student log-in information must be provided 2-3 business days prior to the start of a course to ensure students will be ready to start course at the specified time. ; 3. The Department understands in extreme circumstances there may be times when materials (courseware, training software, student login, and any reference materials) will not be available in advance for a specific class. ; a. The awarded Bidder must notify Office of Information Technology as soon as possible, in the event of an extreme circumstance. ; 1. Service Level Agreements: a. Student Evaluation Satisfaction Survey: i. The Department and the awarded Bidder shall establish a mutually agreed-upon student evaluation satisfaction survey to track student satisfaction in relation to the subscribed course. ; ii. The awarded Bidder shall distribute student evaluation survey within twenty-four (24) hours after each course ends. All student responses to course evaluations must be sent to the Department within five (5) business days.; iii. On a quarterly basis, the awarded Bidder shall provide the Department with a compiled report indicating each course for which they provided services and the overall satisfaction score for the course. ; iv. Upon delivery of each report, the parties will meet jointly to identify any areas of student dissatisfaction, if any. ; v. The awarded Bidder must prepare a plan with the Department’s input and approval to resolve student dissatisfaction. ; b. Start Time and Cancellation: i. The awarded Bidder must notify the Department in writing of course cancellation at least five (5) business days prior to the course start date (unless circumstances beyond the instructor’s control like death of family member or instructor’s illness). ; ii. The Department will not pay any fees for courses that are cancelled by the awarded Bidder. ; iii. The Department will make every effort to keep the agreed upon schedule for each training. In the event, the Department must cancel a scheduled course, no cancellation fees may be charged if the course is cancelled up to five (5) business days prior to the scheduled course (unless circumstances beyond control like weather or pandemic). ; iv. If the Department cancels the course with less than five (5) business days from the scheduled start of the course, a cancellation fee may be assessed to the Department by the awarded Bidder.; v. The Department reserves the right to negotiate cancellation fees for any trainings resulting from this Request for Proposal.
