Specifications include, but are not limited to: The City is planning to replace its current revenue management environment consisting of a mix of manual and paper-based processes with a SaaS Enterprise Revenue and Collection Management Solution. In doing so, the City expects to achieve the following objectives through the implementation of the proposed new solution. • Tax Administration: Ensure the continued ability to administer the revenue and regulatory laws and processes of the City in a more efficient manner reducing the reliance on manual and paper-based processes. • Taxpayer experience: Improve service to taxpayers by implementing online and taxpayer self- service functionality. • Collections and Tax Compliance: Increase collection and tax compliance through ease of access, streamlined audit management, and improved data mining capabilities resulting in the discovery of unpaid or underpaid financial obligations. • Technology: To the greatest extent possible, position the City to capitalize on the availability of emerging technologies to address evolving taxpayer needs and behaviors, as well as changes resulting from the dynamic legislative and tax administration environments. The solution should provide the ability to work securely anytime and allowing real-time information access to future staff. • Security and Compliance: Ensure functional security through continued compliance with privacy and security laws, regulations, policies, standards, and guidelines, as well as best practices to facilitate the City in fulfilling its role as a custodian of confidential and private taxpayer information. • Data Analysis and Business Intelligence: Improve access to data and data sharing. • Flexible Architecture: Obtain flexible and sustainable technology to reduce the time needed to implement legislative changes and allow programs to easily change system rules.