Specifications include, but are not limited to: A. All rides must have prior authorization by SCT. Rides scheduled with the Contractor that do not receive prior authorization are subject to denial of payment.; B. SCT customers shall be given priority service.; C. SCT may adjust trip assignments based on passenger’s needs, Contractor availability, or other unforeseen factors.; D. Contractor shall ensure that: • Passengers with set pick up times (excludes will calls) are to be picked up no later than 15 minutes after requested pick up time. If this is not possible, Contractor must notify SCT immediately. This allows SCT to seek other means for the transport if necessary and/or contact the rider to make adjusted arrangements or cancel the trip.; E. Contractor should have capacity to transport riders that have a Personal Care Attendant (PCA) and/or guest(s) up to three (3) along with the assigned passenger, no more than four total. Route manifest will reflect PCA or guests in the Trip Comments box; a +1, +2 or +3. Should a passenger have a PCA or guest(s) with them and was not identified on the manifest with a +1, etc., Contractor is to contact SCT immediately to inform SCT of the additional rider(s) and whether they may proceed with the transport of the additional person(s) should vehicle capacity be available.; F. Contractor shall comply with all policies and procedures set forth by SCT, and train staff on the SCT Driver Assistance Guidelines and passengers Rules of Conduct. SCT passengers are not to be provided hands on or lifting assistance of a passenger, but may lend an arm for steadiness to and from the vehicle; assistance with manual wheeled mobility device to and from the vehicle, but not beyond the threshold of any structure or facility. Bags and/or packages are not to be carried beyond the threshold of a structure or facility.; G. Contractor shall provide most recent dates of a Kansas Bureau of Investigation (KBI) criminal background check performed on each current contracted or direct employed driver(s).; H. Contractor shall provide Kansas Department of Motor Vehicle driving record check on each driver from within the last three (3) years.