Specifications include, but are not limited to: 4.2.1.1 Provide statewide electronic live-scan fingerprinting services for non-criminal justice purposes.; 4.2.1.2 Provide a Customer Service Center to serve as a single point of contact.: 4.2.1.2.1 The Vendor should describe in detail their plan to provide a customer service center and include the hours of operation, where the center will be located, and number of staff assigned. The plan should also detail the type of service the center will provide to the Applicant upon calling. The customer service center must take care of all issues concerning fingerprinting, billing, availability, locations and complaints.; 4.2.1.2.2 The Vendor should describe in detail their plan to provide web scheduling to the Applicant and Agencies. Included in the plan should be the ability to enter demographic information, pay fees, and retrieve directions to the centers, the availability of the services, when maintenance will be performed and the status of the transactions throughout the process.; 4.2.1.2.3 The Vendor should describe in detail how they plan on ensuring that Applicant appointments will be scheduled in a timely manner. The Vendor should also describe how the Applicant will be contacted if an appointment would have to be cancelled or rescheduled. ; 4.2.1.3 Provide electronic fingerprint capture service locations (sites).: 4.2.1.3.1 The Vendor should describe in detail their plan to provide electronic fingerprint capture services for West Virginia. Included in the plan, the Vendor should list site locations, ADA compliance measures, staffing related to site centers, receipt process for Applicants at site locations, and the communication process to site locations.; 4.2.1.3.2 The Vendor should describe in detail their plan to provide mobile on-site fingerprinting services for groups of 25 or more.; 4.2.1.3.3 The Vendor should describe in detail their plan for dealing with Applicant appointments. Included in the plan, the Vendor should detail the Applicant identification process, collection of payment, the veracity of Applicant demographic data, release of record authorization process as outlined in 28 CFR 50.12(b,) (Attached as Exhibit B), and the collection of digital prints and signatures.; 4.2.1.4 Provide automated results processing capability, security: 4.2.1.4.1 The Vendor should describe in detail their plan to collect and house Applicant fingerprint submissions including print images, signatures, and demographic data on a central server, which should at a minimum include their archive retention plan, submission storage format, unplanned outage procedures, re-transmission procedures, and backup plan; 4.2.1.4.2 The Vendor should describe in detail their plan to connect their central collection server to the state system, in such a way that the information being transmitted is secure and protected.; 4.2.1.4.3 The Vendor should describe in detail, with examples, their personnel, physical and technical security controls, and policies in place that demonstrates their ability to protect the Applicant information.; 4.2.1.5 Provide billing system and reports: 4.2.1.5.1 The Vendor should describe in detail their plan to provide a billing system with the public/agencies and between the Vendor and the state. The plan should detail the reconciliation process and escrow accounts establishments, the fee structure, and points of contact for discrepancies with billing issues.; 4.2.1.5.2 The Vendor should describe in detail their plan on providing and developing standard and ad-hoc reports for use in reconciliation and other program objectives. The plan should detail how the state and user agencies will access the reports. The vendor will describe the server for this database and provide screen shots of these reports. Monthly/Annual Summary Monthly/Annual Detail Fee Collection/Billing Reconciliation (for State access only)
