Specifications include, but are not limited to: 1: Service and Support – Response Time: Bidder must guarantee on-site response time of 4 hours or less (during normal business hours) Part Stocking: Bidder must guarantee stock of common preventative maintenance and replacement parts (drums, fuser units, waste toner bottles, etc.) for proposed machinery Support Staff: Bidder must provide locally-based (within 100 miles of Knoxville) service and system support 2: System Specifications – Machine Make/Model: Ricoh 8320 Print Controller: Fiery Server 3: Printing Specifications – Print Speed: Minimum 136 ppm for simplex 8.5”x11” sheets Print Resolution: 1200 x 1200 dpi or greater Paper Sizes: 8.5”x11” – 12”x18” Paper Weights: 40 – 350 gsm Paper Input Capacity: Minimum 5,000 sheets with customer-adjustable paper trays Paper Handling: Decurling unit must be included Paper Output/Stacker Capacity: Minimum 5,000 sheets with removable rolling cart 4: Scanning Specifications – No scanner required 5: Finishing Specifications – Staple Unit: None Hole Punch: None Output Stacker: High-capacity output stacker with removable rolling cart