Specifications include, but are not limited to: 4.1.1 All Services to be provided shall be in accordance with the manufacturer’s recommendations and/or industry standards. Coverage shall be 24x7, with a 4-hour response call back time for all hardware and software components listed.; 4.1.2 Vendor shall also provide STO access to inspection reports, as well as to service history reports, upon request.; 4.1.3 Support shall include hardware support and firmware updates – provided directly by OEM manufacturer as applicable.; 4.1.4 See attached listing of all products/part numbers to be covered under a support agreement. Agency current contract reference number is 5-01406445.; LICENSE, UPGRADE NMS-25 TO NMS-ADV-25 ; SSA 48 TS RJ45 POE AT AND 4 SFPP PORT 4X; S-IOM 48 PORT TS RJ45 POE AT W1 OPSLOT; S-SERIES AC POWER SUPPLY S3/S4/S8; 10GBASE-LRM SFP+ 220M MM OPTIC; MINI GBIC 1000BASELX W/ 1 LC SM PORT
