Specifications include, but are not limited to: 1. Ability to provide professional crisis response 24 hours per day, 7 days per week, 365 days a year. 2. Firm shall have EAP counselors appropriately licensed and credentialed and available in sufficient numbers to deliver services for urgent and non-urgent employee matters. 3. Provide referrals to qualified professional resources for specialized counseling or rehabilitation needs including, but not limited to, anger management, substance abuse, psychological issues, crisis management, domestic violence, workplace violence, financial counseling, or legal services. 4. Provide on-site assistance in a timely fashion for workplace emergencies including, but not limited to, critical incident stress management, defusing and debriefing, and other crisis response needs for City of Sioux Falls employees. 5. Have providers who possess specific knowledge, training, and expertise in the assessment and treatment of chemical dependency and other addictions. 6. Providers who possess knowledge, training, and required certifications to provide U.S. DOT-qualified Substance Abuse Professional (SAP) service in compliance with drug and alcohol testing requirements specified under U.S. DOT 49 CFR Part 40. 7. Consultation with, training of, and assistance to City leadership seeking to manage a troubled employee, enhance the work environment, and improve employee job performance. 8. Provide access to a comprehensive online portal where an employee can gain informative knowledge with online self-service, live-chat sessions with a specialist, and access training and webinars for personal and workplace skill development. 9. Provide outreach and education materials for employees and their family members regarding the availability of EAP services to include posters, informative brochures/literature, and possible on-site presentations and training. 10. Provide a multi-session/client/fiscal year EAP counseling model. The City is interested in seeing pricing for different models.
