Specifications include, but are not limited to: Tlingit Haida Regional Housing Authority (THRHA) is requesting proposals from service providers who are qualified and interested in providing a customer relationship management (CRM) cloud based program to empower THRHA to provide convenient, user-friendly access for our clients, tenants, tribal citizens to connect, communicate, apply and collaborate with THRHA.; • Data Management: Collect, store, and act on data; • Client Management: Identify eligible programs, send requests to client, and interaction tracking; • Member Self-Service Portal: User setups with authentication, online applications, download forms, attach support documents, submit service requests, retrieve prior applications to reapply and update information.; • Marketing Management: Social media, surveys, batch letters/texts/emails, and tracking of advertising of programs.; • Business Reporting: Dashboards, operational reports, and Ad-Hoc reports for specific program requirements with ability to export to excel.; • Workflow Automation: Checklists, task scheduling and tracking, business process tracking and electronic approvals.; • Deployment Environment: Cloud based, ADA compliant, and mobile Support (Smartphone access)
