Specifications include, but are not limited to: 1. Assign project manager and data manager with at least three (3) years of experience conducting BRFSS, survey research and project management. 2. Ensure the project and data managers, or their designees, are available to respond to KDPH communications during the agency business hours. 3. Maintain trained Spanish-speaking interviewers. Ensure adequate number of bi-lingual interviewers fluent in Spanish so respondents preferring to conduct the interview in Spanish may do so, avoiding any systemic bias that could be introduced in the event of limited shift hours of Spanish-speaking interviewers. 4. Utilize reporting and project tracking systems that will capture desired information on assigned accounts, updated and reported as required or requested by CDC or DPH program. 5. Host annual site visits of Kentucky State call-center with KDPH team. 6. Provide additional refusal conversion training to a team of experienced interviewers and supervisors who will work to convert soft refusals to completed interviewers. (NOTE: No attempts shall be made to convert hard refusals.) 7. Attend CDC annual meeting. 8. All supervisor staff shall have training materials available, based on CDC materials, for use with interviewers when reinforcing techniques and procedures.