Specifications include, but are not limited to: Advice-to-Pay Services for the State of New Hampshire’s Income Protection Plan; Claims management services shall include a minimum of: • Claims intake (online, in paper and/or telephonic submission). The intake process may vary based on the capability of the Vendor. If the Vendor has an electronic method of claim submission, the State is amenable to using that system. If follow-up information is necessary, that may be provided over email or phone between the Vendor, the State IP representative, the eligible participant, and/or the participant’s medical provider. • Verification of 100% inability to work, start date of event, and approved duration of 100% inability to work. • Claims management, including confirmation of continued inability to work, up through full-time work release from medical provider. The Vendor shall manage the following claims management process: • A State human resource representative will initiate the IP claim process with the employee via provision of a paper or electronic claim form. The claim form will be a mutually agreed upon format between the State and the Vendor and will be used for all agencies for the standardized intake process.
