Specifications include, but are not limited to: An open-end contract for electrical maintenance services at their campus in Romney, WV. 3.1.1.1 Vendor may only remove equipment from service with written permission from the Agency. Any request to remove equipment from service must include a description of the work required and an estimate of the time the· equipment will be out of service. Email shall be sufficient for these notifications. 3.1.1.2 Vendor shall maintain a continuous 24-hour emergency telephone service where they can be reached every day of the week, including Sundays and Holidays. 3.1.1.3 Vendor shall respond to maintenance calls by phone within four (4) hours of notification to schedule a time for repair. 3.1.1.4 Vendor shall perform emergency maintenance or repairs when requested by the Agency. Vendor shall respond to all emergency requests within sixty (60) minutes by phone to ascertain the scope of the emergency and must deploy staff no later than six (6) hours from time of notification of the emergency and must arrive on site within 12 hours of notification unless a later deployment or arrival is approved by the Agency in writing. Email shall be sufficient for this approval. If Vendor is unable to arrive for emergency service at a time that is acceptable to Agency, Agency may, at its own discretion, obtain the service from a third party. 3.1.1.5 Vendor shall provide equipment maintenance in accordance with manufacturer's recommendations.
